SHIPPING POLICY
SHIPPING REGIONS:
We ship to Spain, European Union, and selected international countries.
SHIPPING RATES:
SPAIN:
- FREE shipping on orders over €75
- Standard shipping: €6.99 (orders under €75)
- Estimated delivery: 7-15 business days
EUROPEAN UNION:
- Standard shipping: €9.99
- Estimated delivery: 10-20 business days
INTERNATIONAL:
- Standard shipping: €14.99
- Estimated delivery: 15-30 business days
ORDER PROCESSING:
- Orders are processed within 1-2 business days
- You will receive a tracking number via email
- Track your order status at any time
DELIVERY TIMES:
- Delivery times are estimates and may vary
- Does not include customs processing time
- Business days exclude weekends and holidays
- Peak seasons may experience delays
TRACKING:
- Tracking information sent to your email once order ships
- Track your package through the carrier's website
- Contact us if tracking hasn't updated in 5 days
SHIPPING RESTRICTIONS:
- We cannot ship to P.O. boxes for certain items
- Some remote areas may incur additional fees
- APO/FPO addresses may have extended delivery times
CUSTOMS AND DUTIES (Non-EU orders):
- Buyer is responsible for customs duties and import taxes
- These costs are not included in product price
- Customs policies vary by country
- We are not responsible for customs delays
LOST OR STOLEN PACKAGES:
- We are not responsible for lost or stolen packages after delivery confirmation
- Contact the carrier first to file a claim
- Contact us for assistance
INCORRECT ADDRESS:
- Ensure your shipping address is correct before ordering
- We are not responsible for orders shipped to incorrect addresses provided by customer
- Address changes must be requested within 24 hours of order
SHIPPING DELAYS:
Possible reasons for delays:
- Customs clearance
- Weather conditions
- Carrier delays
- Peak season volume
- Remote locations
CONTACT US:
For shipping inquiries: [health-vitality@outlook.com]
We typically respond within 24-48 hours.
